Our business model
We operate internationally as three regions, working with our Business Partners. Through our business-to-business-to-consumer (B2B2C) operating model we service 4.4 million live policies and manage claims of our core assistance products. Our business model targets revenue growth and cash generation through sustainable renewal rates and new income. This is focused on improved performance with the objective of generating and delivering longer term value for shareholders and other stakeholders. We measure our progress against our Key Performance Indicators (KPIs).