Customer trust is essential and critical to rebuilding positive perceptions of our business. To earn and retain that trust we need to manage our operations responsibly and conduct our business in an ethical and transparent way.
Our aim is to improve the customer’s end-to-end experience and ensure we operate with a customer focused culture. The principles of Treating Customers Fairly have been commonplace in our business for a number of years and as an international business, we apply these principles tailored to the local environment.
Our key initiative is to listen to the voice of the customer and understand their requirements and expectations, developing compelling and relevant products and assessing the level of service and complaints handling process we provide. Based on independent customer research and feedback, we are confident that customers place value on the products and services offered.